Our ISO-aligned training and editing systems transform writing at work into writing that works. Our clear communication techniques speed up decision-making, streamline processes and avoid confusion. They get results. Every document, every day.
Build your team’s writing skills with one of our plain English writing workshops.
With more than 20 different courses available, specialist trainers, hands-on exercises, real-time feedback and best-practice materials, we offer a superior training experience that gets results.
Transform your complex documents into engaging texts that people want to read.
We will restructure your content, redesign your layout and edit your words to create compelling documents, from business reports and manuals to websites, factsheets and more.
Use our evidence-based online resources to improve your writing and share your learning.
Our digital tools and style guide will ensure your writing is clear, consistent and contemporary. And our new digital badges mean your plain language credentials will be easy to share and verify.
Boost your productivity and improve client relationships with plain English
Statistics come from research by James and Moriarty (2021), Kimble (2012) and Plain English Foundation.
After New Zealand rewrote and redesigned its citizenship application form into plain English, error rates dropped from 66% to just 10%.
When the Arizona Department of Revenue improved the clarity of 3 standard customer letters, phone calls dropped from 23,000 a year to just 5,000.
Our efficiency study found that clients who completed a plain English reform program reduced their document drafting time by 50%.
When comparing a plain English version of a medical brochure with its original, comprehension improved, and reading time fell from 14 to 4.5 minutes.
A Foundation client who implemented a plain language program found that client satisfaction increased from 62% to well over 90%.
An Australian study found that a plain English version of a lease took just 3 weeks to negotiate (with only 5 exchanges between parties) compared to a standard lease which took 3 months (and 24 exchanges).
- Services Australia SON4042884: Plain English training and related services
- Services Australia SON4009385: Creative and digital communication
- Digital Transformation Agency SON3413842: Content and publishing services
- NSW Government Prequalification Scheme SCM0005: Performance & management services
- NSW Local Government Procurement T1.15-2 E2: IT&C products, services & consulting
- Cook Shire Council Qld – T08722: Prequalified suppliers of training services
We acknowledge the Traditional Custodians of the lands where we work, learn and live, and we pay our respects to their Elders past, present and emerging.
